Job Description:

The role includes handling ongoing support tickets, troubleshooting issues and interfaces, working with SQL, analyzing trends and driving improvements, documenting and maintaining professional knowledge, and ensuring adherence to SLA targets.
The position involves close collaboration with R&D and QA teams and managing critical incidents in real time.

Qualifications:

• At least 2–3 years of experience in technical support within a software company – mandatory

• Strong command of SQL queries and hands-on experience with databases – mandatory

• Ability to work independently, learn quickly, and solve problems creatively

• Excellent interpersonal and teamwork skills

• High level of English (reading, writing, and speaking)

• Availability for irregular working hours, including on-call shifts during weekends and holidays